Let Us Help Schedule Your First Service Call
Need service on your appliance? We'll handle the initial scheduling for you.
How It Works
1. Submit Your Request
Fill out the form with your product details, contact information, and a description of the issue.
2. We Coordinate the Service Call
Our team forwards your request to the appropriate manufacturer or authorized service provider for your area.
3. The Service Provider Contacts You
The service provider will reach out to confirm scheduling. From there, you'll work with them directly on service visits.
Submit a Scheduling Request
Please ensure the on-site contact details are accurate. The service provider will contact this person directly to schedule the appointment.
A serial number or photo of the serial number tag is required. Without it, the request may not be able to processed.
Frequently Asked Questions
What does this form do?
What does this form do?
This form allows us to submit a service request on your behalf to the appropriate manufacturer or authorized service provider. We handle the initial coordination so you don't have to track down the right contact yourself.
How quickly will I hear from a service provider?
How quickly will I hear from a service provider?
After we forward your request, the service provider will typically reach out within one to three business days to confirm an appointment. Timing can vary depending on availability in your area.
Can I choose my service date?
Can I choose my service date?
You can let us know your preferred date on the form. If that date isn't available, the service provider will schedule the closest available appointment. Once they reach out, you can also work with them directly to reschedule if needed.
Is DNJ the service provider?
Is DNJ the service provider?
No. We coordinate the initial service request on your behalf, but the service itself is performed by the manufacturer's authorized service provider. Once the service provider contacts you, they manage the scheduling and service visits directly.
What happens during the service process?
What happens during the service process?
Most manufacturers require the service provider to make an initial diagnostic visit first, followed by one or more repair attempts if parts are needed. This typically means at least two to three visits before the issue is fully resolved or escalated. The service provider will walk you through next steps at each visit.
What if the issue isn't resolved after service visits?
What if the issue isn't resolved after service visits?
If the issue persists after the service provider's repair attempts, reach out to your sales representative at DNJ. We can help review the situation and assist with any escalation to the manufacturer on your behalf.
Does submitting this form guarantee warranty coverage?
Does submitting this form guarantee warranty coverage?
No. Warranty coverage is determined by the manufacturer based on the product's warranty terms, purchase date, and the nature of the issue. We're here to help get the process started, but the manufacturer or service provider will confirm coverage details during the service visit.
Why do you need a photo of the serial number tag?
Why do you need a photo of the serial number tag?
Serial and model numbers are easy to mistype. A photo of the tag lets us verify the exact product details quickly, which speeds up the scheduling process and avoids delays.
Prefer to schedule service on your own? You can also contact the manufacturer directly. If you need help finding the right number, reach out to our team.